This Privacy Policy describes how Lightup Network Solutions ("we", "us", or "our") collects, uses, and discloses your personal data when you visit our website, use our services, or otherwise interact with us (collectively, the "Services").
HotelSIM is a brand operated by Lightup Network Solutions.
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Lightup Network Solutions is the data controller of your personal data.
1. Company Information
Lightup Network Solutions
Wiesenhüttenplatz 26
60329 Frankfurt am Main
Germany
Company Register: Amtsgericht Frankfurt
Register ID: HRA 29689
VAT ID: DE213062748
Email: support@lightupnet.de
2. Personal Data We Collect
We collect personal data depending on how you interact with us:
a) Information you provide directly
- Name
- Email address
- Phone number
- Billing and payment information
- Account credentials (if applicable)
- Customer support communications
b) Usage data (automatically collected)
- IP address
- Device and browser information
- Pages visited and actions taken
- Date and time of access
c) Data from third parties
We may receive data from payment providers, technical service providers, and analytics providers.
3. Legal Bases for Processing (GDPR)
- Contract performance (Art. 6(1)(b) GDPR): To provide services, process payments, and manage your account.
- Legal obligation (Art. 6(1)(c) GDPR): To comply with tax and regulatory requirements.
- Legitimate interests (Art. 6(1)(f) GDPR): To improve our services, prevent fraud, and ensure security.
- Consent (Art. 6(1)(a) GDPR): For marketing communications and non-essential cookies.
4. How We Use Your Data
We use your personal data to:
- Provide and operate our services
- Process transactions
- Communicate with you (service-related and support)
- Improve our website and user experience
- Prevent fraud and ensure security
- Send marketing communications (only with your consent)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our Services.
Types of cookies we use:
- Essential cookies – required for the website to function
- Analytics cookies – to understand usage and improve performance
- Marketing cookies – to deliver relevant advertising
Non-essential cookies are only used with your consent via a cookie banner.
You can manage or withdraw your consent at any time through your browser settings or our cookie preferences tool.
6. Sharing of Personal Data
We share personal data with payment providers, IT/hosting partners, and customer support tools only where necessary and with appropriate safeguards.
7. International Data Transfers
If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are implemented, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
8. Data Retention
- Contract and billing data: up to 10 years (legal requirement).
- Customer accounts: until deletion request or prolonged inactivity.
- Marketing data: until you withdraw consent.
- Analytics data: typically up to 24 months.
9. Your Rights (GDPR)
You have rights of access, rectification, erasure, restriction, data portability, and objection.
To exercise your rights, contact us at support@lightupnet.de.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.
11. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
12. Children's Data
Our Services are not intended for individuals under 16. We do not knowingly collect data from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
14. Contact
For any questions or requests regarding this Privacy Policy, please contact:
support@lightupnet.de